FAQ
Answers to Your Common Questions
Refund
Damaged or defective items, incorrect orders
Contact customer support, providing proof of purchase, and describing the issue in detail.
Initiate a refund request within 5 days of receiving the product. This sets expectations and helps manage return-related inquiries.
Refunds will be issued through the original payment method or an alternative method like store credit
Only part of an order is unsatisfactory the partial refund will be processed.
Personalized items, or services that have already been rendered.
Customers are responsible for return shipping costs.
Returned items must be, such as unopened, or in their original packaging, to qualify for a refund.
Expected timeframe for processing refund requests is 2-3 days once they have been approved.
Contact customer support through provided phone number and email in contact info.
Subscribed customers will be notified of any changes of policy changes.
Delivery & Shipping
Standard shipping and express shipping
Shipping costs associated with each shipping method may differ from country to country.
Estimated delivery times for each shipping method and destination are displayed in cart and on the time of check out.
Order verification, packaging, and handling time takes approx. 2-4 days depending on the order quantity.
Order tracking will be updated to the order details page and email provided at the time of checkout.
Provide accurate delivery addresses. The customer is responsible for any delays or non-deliveries due to inaccurate information.
In cases of delivery exceptions, including situations like lost packages, damaged items, or items returned to the sender the parcel will be reshipped to the customer.
Delays caused by factors beyond your control, such as weather, natural disasters, or carrier delays are beared by the customer
List any geographic regions or countries where you cannot ship products due to legal or logistical reasons.
Customers will receive shipping notifications, including tracking information and estimated delivery dates on email.
Gemstone Quality
At UniqueGemsFactory, we take immense pride in offering you the finest natural gemstones. We want to ensure complete transparency when it comes to the quality of our gemstones. Please note that the appearance of gemstones in photographs may slightly differ from their actual appearance. This variation is primarily due to lighting conditions during photography. Rest assured, the inherent beauty and authenticity of each gemstone remain unaltered. We are committed to providing you with genuine, natural gemstones that are as unique and exquisite as nature intended.
Payment Information
We’ve designed our payment process to be convenient and secure for you. At UniqueGemsFactory we accept a payment methods, including major credit and debit cards through PayPal and Payoneer as well as other secure online payment options. Rest assured, your financial information is protected by industry-standard security measures. If you have any payment-related questions or concerns, please feel free to reach out to our customer support team. Your trust and security are our top priorities
Amazing Value Every Day
Items prices that fit your budget
Successful Customer Service
We work with a focus on 100% customer satisfaction.
All Payment Methods
Don't bother with payment details.
